However You Move

Help

Answers to the most common questions. Can’t find yours? Contact us.

Getting started

What is However You Move?

However You Move helps players, professionals and guides, and local businesses find each other for pickup games, training, classes, facilities, and communities. It is available on iPhone and Android (coming soon).

Who can use it?

You must be 18 or older. However You Move is an adults-only app.

Which account type should I pick?

Player is for individuals looking for games, groups, pros, and businesses. Professional / Guide is for trainers, coaches, guides, and instructors. Business is for local businesses that want to share classes, openings, sales, and events.

Can I switch account types later?

Yes: go to Profile > About > Account Type. You can switch once every 3 months. If a Professional or Business account switches to Player, its ratings, followers, linked accounts, and announcements are hidden, not deleted, and they come back if you switch back.

Finding people and privacy

How do people find me?

Players are not listed by name or location. A Player can only be found with their account number, which they choose to share. Professionals and Businesses have public profiles so customers can find them.

Where is my account number, and can I change it?

Go to Profile > About > Account Number. You can reset it at most once every 3 months. Resetting does not remove any friends or followers. From then on, anyone who wants to find or add you needs your new number, and your old one stops working.

How do I report, mute, or block someone?

In a group chat or event chat, tap a person’s name or icon to report, mute, or block them, or to request a private message. The creator of an event or group chat can also remove (ban) someone from it. Muted and blocked people are listed under your Profile history.

Your account

How do I change my email or password?

Go to Profile > About > Login and Password. To change your email, enter the new address twice and then type the 6-digit code we send to it. The new address becomes your login email once the code is accepted.

I have an Organizer Code from my job, gym, club, or school.

Enter it under Profile > About > Organizer Code, or tap “Organizer Code” while setting up a new profile. Your organization then covers your account. Please cancel your own subscription so you are not billed twice. Too many wrong codes locks you out for a while, and eventually freezes the account until you contact us.

How do I leave an organizer?

Open Profile > About > Organizer Code and tap Leave Organizer. You will then choose an account type to keep your account active on your own.

How do I delete my account?

Go to the Profile tab and tap Delete Account. Deleting permanently removes your profile, photos, and account number. This cannot be undone. If you subscribed through Apple or Google, you can also review your subscription in your store account settings.

Posting and activity

How many posts can I make?

Players can post up to 3 games per week. Professionals and Businesses can post up to 5 per week.

How many photos can I add?

Players can add up to 8 gallery photos. Professionals and Businesses can add up to 20.

Why did an event disappear from the feed?

Events leave the feed shortly after they start. Your past posts and RSVPs stay in your history for 1 year, and an event’s chat becomes view-only after the event ends.

Billing

How does billing work?

Accounts are a simple monthly subscription, and you see the price in the app before you subscribe. Your price stays the same while you keep your account type, even if prices rise for new members later.

How do I cancel my subscription?

Subscriptions are billed by Apple or Google Play, so you can cancel any time in your App Store or Google Play subscription settings. Canceling stops future billing.

Still stuck? Email support@howeveryoumove.app and we will help.